From verandahs and patios to decks: FAQs

Got a hot question you need an answer to? Scroll through our list of frequently asked questions for Designer Pergolas & Carports or email us to ask one of your own.

Q. What are your guarantees on your products?

A. Guarantees will vary depending on what category of product they fall into, so give us a call on 1300 665 590 to ask any specific questions. However, here are some basic facts:

  • Stratco has a 15 year structural guarantee and 24 month installation guarantee
  • Bluescope Colorbond products have a 8 year guarantee on fading

It is important to note that Stratco guarantees are only valid when an authorised dealer installs your structure.

Q. Tell me more about the extra features you offer with your pergolas and verandahs?

A. We can offer a full range of electrical options to complement the Stratco Outback® system. With different lighting options, fans and weather proof power points, we can provide a total package electrical option installed by a registered electrician with electrical certificates. The other feature of our electrical work is the pre-wiring concealed inside our hollow beams. This means no unsightly wires on or around the beams, which is a safer and more aesthetically pleasing option.

Q, What kind of verandahs and pergolas do you sell?

A. The answer to that is: many! Browse through our pergolas, verandahs and patios, and carports pages to see for yourself our full range.

Q. What locations do you service?

A. We have a very wide service area and list of locations including Werribee, Melbourne, Geelong and the Bellarine Peninsula we can come to. Please contact us to discuss your requirements.

Q. What are your opening hours?

A. Our opening hours are Monday to Friday 9am to 5pm. We can also offer after hours and public holiday times by appointment.

Q. Where are your locations?

A. Our head office is located in unit 7, 43-47 Riverside Ave, Werribee. We service the western, north western, Geelong and Bellarine Peninsula regions of Victoria.

Q. What is the story behind Designer Pergolas & Carports?

A. Designer Pergolas & Carports, based in Werribee, have been providing quality products and services since 1998. Read more about us.